Cookie Policy

Effective Date: December 19, 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They contain information about your browsing activity and preferences, allowing websites to remember you and enhance your experience.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the core functionality of DistressNow. They enable user authentication, security features, and basic site operations. Without these cookies, the Service may not function properly.

  • Session identification
  • Authentication tokens
  • CSRF protection
  • Preference storage (language, theme)

2.2 Analytics Cookies

We use analytics cookies to understand how users interact with the Service. This information helps us improve features, identify issues, and optimize user experience.

  • Page views and navigation patterns
  • Search queries and filters used
  • Time spent on specific pages
  • Device and browser information

2.3 Marketing & Advertising Cookies

These cookies track your interests to deliver personalized content and targeted advertisements. They may be used by advertising partners to display relevant ads across the internet.

2.4 Third-Party Cookies

Third-party services integrated with DistressNow (including payment processors, analytics platforms, and social media) may place their own cookies on your device.

3. Cookie Duration

Session Cookies: Automatically deleted when you close your browser.

Persistent Cookies: Remain on your device for a specified period (days, months, or years) or until you manually delete them.

4. How to Control Cookies

4.1 Browser Settings

Most web browsers allow you to control cookie preferences through settings:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Preferences → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookie and website data
  • Edge: Settings → Privacy → Cookies and other site permissions

4.2 Opt-Out Options

You can opt out of certain cookies while using DistressNow:

  • Essential cookies cannot be disabled (required for service functionality)
  • Analytics cookies can be disabled in privacy settings
  • Marketing cookies can be disabled in preference controls

4.3 Impact of Disabling Cookies

Disabling cookies may impact the functionality of DistressNow. You may experience:

  • Loss of login persistence (must log in each session)
  • Inability to save preferences
  • Degraded personalization features

5. Do Not Track (DNT)

Some browsers include a "Do Not Track" feature. DistressNow currently does not respond to DNT signals, as there is no industry standard. However, you can always control cookies through browser settings.

6. Similar Tracking Technologies

Beyond cookies, DistressNow may use other tracking technologies:

  • Web Beacons: Tiny graphics used to track page views and user interactions
  • Pixels: Used to measure advertising effectiveness and user behavior
  • Local Storage: Browser storage similar to cookies but with larger capacity
  • Device Identifiers: Unique identifiers for mobile devices

7. Third-Party Services

DistressNow integrates with third-party services that may use cookies:

  • Google Analytics: Analyzes user behavior and traffic patterns
  • Payment Processors: Track transaction data and fraud prevention
  • Social Media Platforms: Enable sharing and social login features
  • Advertising Networks: Deliver targeted advertisements

These services have their own cookie policies and privacy practices. Please review their policies for more information.

8. Data Protection

Information collected through cookies is treated as personal data and subject to our Privacy Policy. We implement security measures to protect cookie data from unauthorized access.

9. Updates to This Policy

DistressNow may update this Cookie Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the Service indicates acceptance of the updated policy.

10. Questions or Concerns?

If you have questions about our use of cookies or this Cookie Policy, please contact us:

DistressNow Support

Email: privacy@distressnow.com

Support: support@distressnow.com

Phone: 0904 210 7990