Privacy Policy

1. Introduction

DistressNow ("Company," "we," "us," or "our") operates the DistressNow marketplace platform. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our websites, mobile applications, and related services (collectively, the "Services").

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. Please read this Privacy Policy carefully to understand our privacy practices.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Full name, email address, phone number, password, profile picture
• Listing Information: Product/service details, images, pricing, location, contact preferences
• Payment Information: Transaction history, payment methods (processed securely via third-party providers)
• Communication: Messages with buyers/sellers, support inquiries, reviews and ratings
• Profile Data: Bio, verification status, seller ratings, dispute history

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries, features used
• Location Data: City/state level location (if you enable location services)
• Cookies & Tracking: Session IDs, preferences, analytics data

2.3 Third-Party Information

We may receive information about you from third parties, including:

• Payment processors and financial institutions
• Social media platforms (when you link accounts)
• Identity verification services
• Other users who provide references or reports about you

3. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve the Services
• Facilitate transactions between buyers and sellers
• Process payments and prevent fraud
• Send transactional and promotional communications
• Verify user identity and enforce community guidelines
• Respond to inquiries and provide customer support
• Conduct analytics and improve user experience
• Comply with legal obligations and protect rights
• Personalize content and recommendations

4. How We Share Your Information

4.1 Public Information

Your seller profile, listings, ratings, and public reviews are visible to other platform users.

4.2 Service Providers

We share information with service providers who assist with operations, including payment processors, hosting providers, analytics services, and communication platforms.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights and the safety of others.

4.4 Business Transfers

If DistressNow is acquired or merges with another entity, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures, including:

• Encryption of sensitive data in transit and at rest
• Secure password handling and two-factor authentication options
• Regular security audits and vulnerability assessments
• Limited access to personal data by authorized personnel

No security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights & Choices

6.1 Access & Correction

You can access and update your account information through your profile settings.

6.2 Communication Preferences

You can opt out of promotional emails by clicking "unsubscribe" in emails or adjusting notification settings. Note: We will continue to send transactional communications.

6.3 Data Deletion

You may request account deletion by contacting us. Note: We may retain data as required by law or for legitimate business purposes.

6.4 Location Data

You can disable location services through your device settings.

7. Cookies & Tracking Technologies

We use cookies to enhance user experience, remember preferences, and analyze usage. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

8. Third-Party Links

Our Services may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. Please review their policies before providing information.

9. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. By using our Services, you consent to such transfers, which are subject to applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting, and your continued use of the Services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: